Refunds & Returns Policy

Last updated: 6/4/2025

At ViewHub, we’re committed to providing quality products and customer satisfaction. This Refunds and Returns Policy outlines your rights and our obligations under the Australian Consumer Law (ACL), and applies to all purchases made through our website: www.view-hub.com.

âś… Your Rights Under Australian Consumer Law

As a consumer, you are entitled to a refund, replacement, or repair if a product you purchased:

  • Has a major problem (e.g. it is faulty, not as described, or unsafe),

  • Is not of acceptable quality, or

  • Fails to do what we said it would do.

We are not required to provide a refund or replacement if you change your mind, but we will always consider your request and aim to help wherever possible.

📦 Change of Mind Returns

While we are not obligated to accept returns for change of mind under Australian law, we may offer a store credit or exchange in some cases at our discretion, provided:

  • You contact us within 14 days of receiving the product,

  • The item is in original condition, unused, and in its original packaging,

  • You provide proof of purchase (e.g. order number or receipt).

Return shipping costs for change of mind returns are the responsibility of the customer.

🛠️ Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty, or is not what you ordered, please contact us at info@view-hub.com within 7 days of delivery with:

  • Your order number,

  • A description of the issue,

  • Clear photos or video showing the problem.

We will arrange a replacement, repair or full refund as quickly as possible, in accordance with your rights under the ACL. Return shipping costs (if applicable) will be covered by ViewHub.

🔄 How to Request a Return or Refund

  1. Email info@view-hub.com with your order number and reason for return.

  2. We’ll respond within 1–2 business days with next steps.

  3. If approved, we’ll provide return instructions or process your refund.

  4. Refunds (if applicable) will be processed to your original payment method within 5–10 business days.

đźšš Return Shipping

  • For faulty, incorrect, or damaged items: ViewHub covers return shipping.

  • For change of mind returns: You are responsible for return postage costs.

  • We recommend using a trackable shipping method to ensure safe return.

đź“Ť Return Address

We will provide the appropriate return address in your return confirmation email. Please do not send items back without prior contact.

đź“ž Questions?

 

For any questions or support, please email us at info@view-hub.com or visit our Contact page at www.view-hub.com/contact.